@jwhamilton wrote:
TL;DR: If in extensions mode, and an extension (A) with follow-me enabled points to another extension (B) with follow-me enabled, calls don't flow through to the extensions defined in B's follow me list.
A few months ago I upgraded our office from a very old AsteriskNow install. We are using FreePBX distro 13 since it seemed better supported than AsteriskNow. One piece of functionality we relied on was the ability to have a single extension ring multiple phones. When we upgraded, I tried to avoid "users and devices" mode, but was unable to get the desired functionality with extensions.
We have some remote users that only use a cell phone, and a few local that want the ability to have both their desk phone and cell phone ring. We have SIP desk phones configured with PJSIP, and I've added the cell phones as custom devices using a dial string like "local/911235551213@outbound-allroutes."
If I set the user to the desired extension on both devices, both phones will ring. So far this would have worked with extensions mode using follow me.
The problem comes from the shared extensions we use. We have a few shared extensions for things like "support" or "orders." If we add an extension that has follow-me enabled, it will ring the SIP phone, but will not carry over to the cell phone assigned as a custom extension. Also transferring a call to that extension will only ring the desk phone, not the custom extension set up as a follow me.
Is there a way to use extensions mode instead of users & devices mode and get the transfers and follow me to carry through to the cell phone listed under follow me for the extension? Is this by design or was it perhaps a bug?
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