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Caller ID not showing numbers

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@modcar wrote:

Hello;

In CIDLookup, I set source type 'internal' which displays the name of the caller, if they are in the Asterisk Phonebook - which is great

My issue is, if someone calls, whos not in the phonebook, our phones don't display the callerid at all - they just say 'incoming call'.

If I set the lookup source to 'none' in inbound routes, the phones display the number of the caller as expected

Is there a way around this? I'd really like it to show the name if they are in the phonebook, or just the number if they aren't

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