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Call recording controls don't show up in UCP after folder location change

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@TMBi wrote:

I am relatively new to FreePBX so am still learning. Please bear with me.

I am running a hosted system using FreePBX 12.0.45 Asterisk Ver. 11.18.0

I recently ran out of space on the root drive of my hosted system so have added an additional drive and moved all existing call recordings to the new disk. I also made the change in the asterisk.conf file to reflect the new location, (astspooldir) but now I find I can not see any of the controls to play back or download the files.

New recordings are being stored in the new location OK, and all new and existing calls are showing up in the UCP although with no controls.

Should I have changed another setting to point the UCP to the new recordings, or could it be that the database is looking at the old location and thinks there are no recordings now?

Any help or pointers in the right direction would be most appreciated.

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