Set CallerID Module to meet call flow goal

@zigge wrote:

Hi, seeking some discussion on a call flow goal I'm trying to meet. The goal is to alter the caller id & number for inbound calls to a queue/ring group.

Current Flow
*Inbound call from SIP Trunk
*Inbound call is matched to inbound route by DID, SuperFecta enabled with destination of an IVR
*Inbound caller selects option 1 with destination of Queue 810
*Queued call rings 5 static agents

In this flow, the only time I observe a modification of caller ID is when SuperFecta invokes on the inbound route. My end goal is to modify the caller ID before it reaches the queue. Ideally want to make the caller ID generic, so the agents cannot ignore a problem user based on the caller ID observed.

I would like to discuss the best way to go about this. Is the Set CallerID module the key to the meeting the goal? Where in the call flow is the Caller ID modified to meet the goal?

Thank you in advance

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