@Nebulak wrote:
I would just like a quick verification. I read in another forum post that using SIP\extension # to log extensions into the queue via AMI commandline would cause issues with autofill and "skip busy agents"
We are thinking that adding the extensions as local\extension number through the AMI commandline would solve some of our phone freezing issues and make autofill and "skip busy agents" work? Is this a true assumption or good step to take?
Posts: 5
Participants: 2