@Itsm wrote:
Hello,
We are currently using freepbx,
And I would like to have a full call-center solution that would have the following features;
- Extension login/logout - or an option to mark an extension on break (In case the employee take a lunch break etc..)
- dashboard showing total number concurrent calls and alike in real time
- Distributed dialer - based on a queue that will be populated by an API (the dialer should take in consideration if an employee is on break/logout, in conversation and such, configurable working time)
- The ability to integrate with Microsoft Dynamics CRM
Just to be obvious here.. I'm looking for a payed supported solution, and any custom/additional developments according to our needs will of course be paid additionally.
So please guys, share your experience
Thank you.
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