*97 to Voicemail, Plays Intro, Hangs up

@cramermp wrote:

Running FreePBX 13 distro. Using commercial Endpoint Manager for provisioning.

Phone is a Yealink T32G. Latest firmware available via Endpoint Manager (1.16 release).

Upon hitting the *97 message key on the phone, we hear "You have 2 new messages and 1 old message." It then hangs up. I've deleted the extension and recreated from our template, and reset the phone to factory and upgraded firmware to the latest release in the EPM. The voicemail system is working for other users.

The logs are not showing me anything; full call log is posted in the pastebin below.
http://pastebin.com/FwQx6VYK

What's going on?

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