@choiceit wrote:
I have been made aware that after an incoming call goes to a ringgroup, and then an overflow ringgroup, it is failing to go to the IVR we have setup.
Instead of playing the IVR, I get a busy signal.
This previously worked and I haven't made any changes to our server.
I am not seeing anything in the log files, I even see where it goes to set the IVR audio file to play.
Not sure what to do or how to troubleshoot this. Any help would be appreciated!
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