@cmallouf wrote:
We have recently switched to a hosted instance of FreePBX 13 from on-site.
All phones are registering and can make calls fine. No quality issues that I'm aware of.
The problem seems like if a phone sits idle for a while, the next call it receives will not ring the extension, but go to voicemail. The caller hears a couple of rings, then VM. The phone then displays that the user has a waiting message, and they get the VM to email notification. It's the only way they know they've missed a call. The CDR does show the incoming call, as do the Asterisk logs in real time.
Is there an idle/timeout option I've missed or not seen before that puts the ext in DND until another call comes in?
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