Busy state and auto-pause problems

@peter59 wrote:

Hello everyone,

I am new user on FreePBX and I have encountered some problems, can you help me to resolve them please?

I have a queue with static agents.

When I call this queue, one of these agents is called, until now it's okay.
But, when I call this queue again with an other extension while the first call isn't finished, normally, I should call an other available agent but I call the same agent I have called sooner!

Although, I have set the option "Skip Busy Agents" on yes so I don't understand why.

I have an other problem, when one of the agents is timed-out during an inbound call on the queue, he's auto-paused but I don't know how to unpause him.

My queue configuration on Asterisk:

[1]
announce-frequency=0
announce-holdtime=no
announce-position=no
answered_elsewhere=0
autofill=yes
autopause=all
autopausebusy=no
autopausedelay=0
autopauseunavail=yes
joinempty=yes
leavewhenempty=no
maxlen=0
memberdelay=0
monitor-join=yes
penaltymemberslimit=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=0
ringinuse=yes
servicelevel=60
setinterfacevar=yes
strategy=leastrecent
timeout=10
timeoutpriority=conf
timeoutrestart=no
weight=0
wrapuptime=10
eventmemberstatus=no
member=SIP/531002,0
member=SIP/531004,0

Thank you very much.

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