CID and cnam lookup

@stevensedory wrote:

Disclaimer: Please excuse my ignorance on this topic.

We're on FreePBX 12.0.76.2 with Asterisk 11.20.0

I'm trying to toubleshoot a CID issue. For one of our numbers, we're seeing a caller ID name "Person's Name". But when I use opencnam's url to test the number https://api.opencnam.com/v2/phone/+1NXXNXXXXXX it says something totally different, which is what it should be saying.

Question is, how can I tell where freepbx/asterisk is getting the incorrect name "Person's Name" for that number from? Is there a way to tell what source it's pulling from? What's interesting is, we have of CID turned off, but names are displaying on our phones anyway (perhaps being passed from the carriers).

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