@busster8 wrote:
Just wanted to related a problem we had this week. Customer is running FreePBX 10.13, but this issue has nothing to do with FreePBX. Customer had an employee change, Extension 201 name changed with the new employee. Customer call complaining that some extensions were getting the correct name when calling the extension, others were not. Once on site, we discovered they reported correctly. About half of the phones could call extension 201 and see the correct name, the others got the old name. Rebooting the phones did not resolve the issue. Factory resetting a phone would resolve the issue. However, we found if extension 201 called one of the extensions getting the old name, this would resolve the issue. Bottom line, somehow the phone kept the extension name in memory somewhere. We had to call each of the extensions from 201 to get the new name in each phone.
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