@gwntc wrote:
I currently have a queue with static agents in said queue. I am trying to determine how many incoming calls each agent is answering each day. I'd also like to know which ones go unanswered as well.
My inbound route goes to a queue which has all staff. If the call doesn't get answered, it goes to an IVR where they can select from a number of options. The first one being another queue.
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