@PitzKey wrote:
Hello Everyone.
We are migrating to a FreePBX.
We want to setup that when someone calls the main number it should ring 3 times, failover > IVR > ring 5 time > Failover > Voicemail.
So here's where it get's tricky, usually i would setup two queues one Pre-IVR and one Post-IVR and set the failover accordingly (Pre-IVR to IVR, Post-IVR to Voicemail), and have a button on their phone to log them in or out to/from both queues with a press of a BLF button.
But the users preferred logging in/out using FOP2, and we wouldn't like them to have to login to two queues, therefore we would like to know if we can create one queue that will be used Pre-IVR and Post-IVR --and if there's a way that failover can be sent to different destinations based on.. let's say CID Prefix.Same like you can set failover to be driven by a time condition which can send it to different destinations based on time/date, i would like to setup that failover should look for a CID Prefix, if it has no Prefix send it to IVR if it has a Prefix, send it to Voicemail (Prefix will be added by the IVR)
Feel free to ask questions...
Thanks
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