@CowboyX wrote:
We have a main IVR and a spanish IVR that utilize the same queues. Looking for a way to let our agents know that the call came through the spanish IVR so only spanish speakers pick up those calls. I know we can do this by creating additional queues and use queue prefixes, but is there another way? I feel like I'm probably missing something really basic.
Thank you for any assistance.
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