@arielcoloma wrote:
Hello, is there a way or a feature to setup a dynamic agent to be logged in and logged out of a queue automatically with no action from the agent?
We have agents from different countries and we'd like them to be logged in to the queue at certain time and logged out after office hours their local time.
Also, it would be nice to get an alert that an expected agent in the queue is not logged in.
Please help.
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