Port Mirroring / Live Call Monitoring Solution

@Goonther wrote:

Hello,

I work in a call center environment and am looking for a solution that will allow me to live monitor (listen) to phone calls. We are currently using Oreka to record phone calls via port mirroring. I am wondering if FreePBX (or something else) will allow me to live monitor phone calls in a similar way with port mirroring. I have been looking in to solutions such as FOP2, but have yet to figure out if they can be configured using port mirroring alone. The end goal is to give our clients remote access to listen to calls as they are taking place.

Any help is greatly appreciated and I apologize if I am way off in my though process.

Thanks

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