@bksales wrote:
We have several queues and several employees that work remotely sometimes and for one reason or another are forwarding/following out to their cell phones rather than using a softphone I want to create some kind of interactive menu that will prompt them for their extension number and then log them in or out of all the queues for which they are dynamic agents.
If they log into the queues via isymphony and their phone in the office becomes unreachable follow me and forwarding don't get respected for calls that go through the queue, but logging in with *45 does. I thought about just making a miscellaneous destination and pointing at them with IVR entries but the employee extensions change often enough I'd rather not have to update the IVR and miscellaneous destinations constantly.
Any tips? Feel free to just link to some article where this is already done. Thanks.
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