Queue failover if no dynamic agents logged in

@bigmillz wrote:

So during various times of day, only tier 1 agents are available for particular queues. Normally, I send calls right to tier 2 if possible.

Aside from having the caller wait the max wait time for a T2 agent, and then spilling into the T1 queue, is there a way to get them into the T1 queue faster if nobody from T2 is logged in?

Currently I use time groups to do this (go to T2 during the hours they're available) but obviously people show up late/early sometimes too.

Or, am I better off just using penalties on my queue members?

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