@NewFreePBXAdmin wrote:
We have a FreePBX server on site that seems to experience intermittent DTMF issues. When a caller dials in from the outside, an auto attendant prompts the caller with options and allows direct 3 digit extension dialing. If the caller dials a three-digit extension, about 50% of the time it sends the caller to the operator, which is option ‘0’ in the IVR. It might be important to point out that most of the extensions in the system have a 0 in them, usually as the second digit.
So far, I have recorded incoming calls and tested from an external number, and determined all the DTMF tones were coming across from the carrier, as they were all audible and visible when I loaded them into Audacity. After finding that, I enabled full logging and found that sometimes, the first digit dialed when dialing an extension would not be recorded in the logs, hence the first digit recognized would be ‘0’ and send the caller to the operator.
It seems clear to me that the issue is with the Asterisk module responsible for determining DTMF tones, but I do not know where to go from here. We have changed some hardware options for the circuit interface card based on forum posts we have read, but so far the issue is still occurring. Thanks in advance!
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