@jgiebler wrote:
We have now transitioned all of our offices to SIP trunks and FreePBX. The decision has been wonderful. Now we are realizing that our staff are conditioned to call each office with the external DID instead of dialing the Front Desk Ring group at each office.
Because of this ingrained habit, we are paying for both the outbound dial trunk and inbound receive trunk each time a staff member calls another site.
We went through the exercise a couple months ago to connect all sites to our "central" hub. We can now call any site, from any other site without using a carrier SIP trunk. Each site has extensions/ring groups/queues etc that start with the "Site Extension"
Extension Example:
Site 1: 100-100 (Site Operator)
Site 2: 101-100 (Site Operator)
Site 3: 102-100 (Site Operator)
Queues Example:
Site 1: 100-1000 (Main Ring Group)
Site 2: 101-1000 (Main Ring Group)
Site 3: 102-1000 (Main Ring Group)My question is this:
Is there some way we can redirect when a DID is dialed to to the proper ring group/queue etc if it is internal, on mass?I am imagining a "Master Directory" where we can store the DID and Internal Destination (Ring group, Extension etc). Each of our Phone Servers can then use this Master Directory to resolve Company Owned DIDs before attempting to use an external trunk to process the call.
It would need to be centrally stored because we add DIDs almost weekly right now as we add sites/services.
I did find this post about doing it on a small scale
@lgaetz was helpful on explaining it.
However, we need to extend this idea to multiple sites and many DIDs. It is not currently scale-able for us to have to add/update a DID <> internal route combination on each PBX each time a change is made
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