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Custom voicemail greetings will not play

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@eapc wrote:

I have never encountered this before in like 40 phone systems. A user recorded custom busy, unavail, and greet.wavs. If I dial into his voice mail with *ext, I get the default robot lady saying Please leave your message after the tone...

The files definitely exist in /var/spool/asterisk/voicemail/default/ext/ so what is going on?

Again I have set up dozens of freepbx and piaf pbxes and have never seen this behavior. Please let me know what I am doing wrong.

Thank you.

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