@Thomas233 wrote:
Hello,
with Freepbx is it basically possible to realize a (manual) callback service ?
My idea was that when the caller is pressing a specific key if he is within an IVR (for example "please press 1 if you want to get a manual callback by our agent when he is ready later") and asterisk/freepbx should then send out an email with the callers number.
I thought of (as a workaround) creating a seperate voicemail extension for such a sort of callback where nothing will be recorded to the mailbox but when the voicemail notification email gets delivered the callers number will be in it and a clearly visible hint that he wants a callback.
I need to easily seperate between those sort of notification mails and normal voicemail notifications.
But i could not find a way to configure the mail body as of per-voicemail account.
But this was just my first idea - maybe there are better ways to realize it.Btw: The callback module of Freepbx isn`t for my case cause I want my agents to call back (dial) the caller manually later when they have time by getting only his number by mail.
Thank you !
Posts: 6
Participants: 3