@iceget wrote:
dear community,
my first problem:
i have all agents logged on.
all worked fine for the last few days.but today (i dont know why), from my 6 agents, only 3 are ringing.
nobody from this 3 has logged of from the queue as agent or dont have activated call forwarding / dnd.i only get this information (but phone is not ringing)
== Extension Changed 22[ext-local] new state Idle for Notify User 21
== Extension Changed 22[ext-local] new state Idle for Notify User 24
== Extension Changed 22[ext-local] new state Idle for Notify User 10if i call *45 (logged off) and call *45 agein (logged on), then the phone are ringing correctly…
but i have configured for each extensions a follow me (back to the queue) after 20 seconds:
what is here my problem, how i can fix this?
my 2nd problem:
if i answer a call and forward it to a internal extension, how can i set this if this extension is busy that i can see this? and how i can get back the call?currently after a ext user is busy or dont get the call after this 20 seconds, it rings on all extensions (via queue). i only find in the extension no answer, but not a 2nd if busy…
my goal is the following:
and here my settings:
queue:
extension 10:
incoming routes:
can anybody helps me?
thanks
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