@mrapoc wrote:
Hey all
I'm trying to get it so that callers enter a queue upon ringing me, wait in the queue if phones are busy (at least one of them...excluding mobile I suppose) whereas if it rings through with no answer...nobody is about so go to voicemail. We have my mobile, a desk phone and another desk phone which will eventually be off site. We are onsite/offsite on call outs so rather than waste time holding in a queue indefinitely - if we don't answer I'd like them to leave a voicemail. Whereas if one of the deskphones is "busy" then obviously we are about, continue to hold - with perhaps the option to leave a voicemail if they get fed up using virtual receptionist.
At the moment I can get them to queue fine, but it will timeout to voicemail even if one of the phones is busy. Or the other end of the spectrum...no voicemail but will hold them infinitely. Any help would be great
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