@tim007 wrote:
I am running into an issue with transfers into a call Queue. If a user incorrectly uses Attended transfer rather than Blind transfer, the system doesn't seem to know how to handle it, and callers are dumped into the voicemail for one of the Queue members, and not the failover location, which in my case is a different voicemail. The issue seems to also be fairly well outlined here: http://issues.freepbx.org/browse/FREEPBX-7788
While training users to use the correct transfer process is worthwhile, it seems like there should be a way to prevent the Attended transfer from causing a failure in the first place. Are there configuration modifications that would help? Is this something that could be addressed in either FreePBX or Asterisk code to interpret Attended transfers to Queues as though they were Blind? Or maybe just outright reject attended transfers to Queues and bounce the call back to the person attempting the transfer?
Any input is appreciated!
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