@vegastech wrote:
Hello, I'm trying to figure out how to use the Queue Max Callers option. It reads straight forward enough in the docs > put a number in there and that's how many people can sit in the queue.
There was a queue setup to 0 (allow unlimited) since this was filling up all of the lines the client asked me to trim it back. I set it to 6 callers in queue but nothing happened. I was not sure if this would be an immediate truncation/drop callers, callers pushed to Fail Over Destination, once the callers were cleared out it would limit new incoming to 6, or some other result. Nothing happened the queue held steady at 10 callers. After an hour I checked it and it was still the same.Overnight the calls dropped to 0 and I did reset the PBX this a.m. I'm in a wait and see mode for the next couple hours.
My Join Empty =Yes, Leave Empty = No. These options seem more to do with the operators available versus callers.
FreePBX 12.0.76.2
Asterisk (Ver. 11.20.0)
Since the reboot 10 mins ago, too bad I didn't find this before the reboot. The queue in question is 502. Since those callers are eating up all the space the queue 501 never gets used.
default has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
No Members
No Callers501 has 0 calls (max 3) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 60s
Members:
Dispatch2 (Local/1102@from-queue/n from hint:1102@ext-local) (ringinuse enabled) (Not in use) has taken no calls yet
Dispatch3 (Local/1103@from-queue/n from hint:1103@ext-local) (ringinuse enabled) (Not in use) has taken no calls yet
Dispatch1 (Local/1101@from-queue/n from hint:1101@ext-local) (ringinuse enabled) (Not in use) has taken no calls yet
No Callers502 has 0 calls (max 6) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 60s
Members:
Sched3 (Local/1203@from-queue/n from hint:1203@ext-local) (ringinuse enabled) (Not in use) has taken no calls yet
Sched1 (Local/1201@from-queue/n from hint:1201@ext-local) (ringinuse enabled) (In use) has taken no calls yet
Sched2 (Local/1202@from-queue/n from hint:1202@ext-local) (ringinuse enabled) (Not in use) has taken no calls yet
No Callers
Any ideas?
Posts: 4
Participants: 2