@sgthudsonkj wrote:
I am new to FreePBX and recently installed it and have set it up for my organization. I am utilizing sipstation with FreePBX. I have workers who go out and work on site. What I would like to do is setup a number the workers can call when they need to call the customer. What the number would do is connect to a script or something where the worker would dial the number and then the call would go back out with the Caller ID being set to our main line number so the customers know it is our business who is calling and not some random restricted or blocked number. Also, we'd like to be able to record these calls to make sure our workers are protected if the customer makes any accusations. I have been tinkering a little bit but I haven't quite figured out how I would do this. I imagine it would involve an IVR, if you could help me out or point me in the right direction that would be greatly appreciated.
Posts: 5
Participants: 3