@adolfoc wrote:
I’m trying to think of a way where FPBX has a cronjob that runs every day at 8pm. That cronjob would check to see if anyone is still logged into an ACD queue, and if someone is, send out an email saying which phones are logged in (or just someone is still logged in).
Basically, we used to have a procedure in our office where at the end of the day last one out the door checks to make sure everyone is logged out of the helpdesk queue. However in this WFH world we are in, harder to know who is still working at the end of the day… and if someone forgot to logout.
It’s not a huge deal because we have timeouts on the helpdesk queue for callers waiting for a while.
But I thought maybe some sort of email blast saying, “hey dude you forgot to logout” might help.
any suggestions would be helpful.
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