@BigB wrote:
We have an IVR that is a child of another IVR and we have setup 3 different IVR digit extensions. However when attempting to dial any of these extensions the caller will reach the timeout set inside the IVR and the call is disconnected. I have tried toggling “enable direct dial” on and off which doesn’t fix it. The only thing that will fix the problem is by setting “Force Strict Dial Timeout” to “No”. I believe this may actually be a bug in the software but I can’t be certain. On our parent IVR’s we don’t have to set “Force Strict Dial Timeout” to no and can have “Enable Direct Dial” enabled. I am just wondering why a child IVR would have behave differently?
Posts: 1
Participants: 1