@pigsfoot wrote:
Hi, We are looking to use FreePBX to replace an old existing telephone system but we run a helpdesk or sorts. What we would like is to have are screens on the walls that show number of calls received, in queues average hold time etc. I presume this is some kind of call center module but i'm not sure what items we need.
Total number of extensions would only be around 40, with around 12 extensions assigned to the helpdesk. The ability to run more in depth reports would also be very useful.
Can anyone point me in the right direction please.
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