@WB3FFV wrote:
I wanted to take a moment to post, and see what is the current best practice for handling queues, and queue buttons in EPM.
I have a client that used to have one queue, but now has multiple. I used to setup a BLF button for the login/out function, and pause, as follows:
Type: BLF
Value: 45%line1Ext%For the pause button I just used: 46%line1Ext%
This always worked, but now I had two queues, and at times an agent can be part of both, or use one or the other. Also after some config rebuilds with the above, I am getting told that users are getting a ? on the Astra phones, so the buttons no longer work.
So my question is, with the current FreePBX Distro and the EPM, what is the current recommended way to handle a system with multiple queues, and how to best login the user in/out with a programmed button inside the EPM?
Any input appreciated, so I can rebuild the templates to be correct and working..
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