Hello @all,
i did not found a solution to this, my problem, therefore i am asking here.
I cant do none assisted calls, the system will loose functionality to calls from outside.
*2 < ext > # does not work. (sorry brackets are gone, try it with space, textform: star two bracket ext bracket hash, with no space)
# < ext > # does work. (textform: hash hash bracket ext bracket hash, with no space)
What is going wrong?
Example, what goes wrong. ![:frowning:]( ":frowning:")
Outside call comes to a process/queue and so on, all that stuff works as designed. Also pressing 1/2/5 in IVR works fine. If nothing happens -nobody will answer the call, after X min. the system plays an announcement, and hangs up. That all is very fine.
The call flow ist fine.
If the queue members ring (211 or 212) -somebody get che call, we can do ## < ext > # many times. As playing football. The call will not get lost.
But no *2 < ext > # will work.
- call comes to 211/212, somebody answers
- speaking … then
- *2 < ext > # will ring the other ext. (at *2 MOH is online to callee)
now, the two exts can speak to each other.
Until now, it works as wanted.
But …
After the first ext hangs up, the callee will not be connected to the new ext, instead, the callee will hear the music/MOH until he dies. ![:wink:]( ":wink:")
But after this procedure, a new call will not ring on the queue members, on ext 211/212. They are dead for the outside call.
This is possible:
216 can call 211/212
211 -> 212 OK
212 -> 212 OK
But, if somebody calls from outside, none of the queue-members 211/212 will ring. There is NO timeout, that it will works after this timeout. Nope. Only a
/var/lib/asterisk/bin/amportal restart
will reset the system.
asterisk -rx “core show channels” shows:
Channel Location State Application(Data)
PJSIP/211-00000011 s@macro-dial-one:1 Up AppDial((Outgoing Line))
PJSIP/212-00000013 s@macro-dial-one:1 Up AppDial((Outgoing Line))
2 active channels
0 active calls
43 calls processed
Asterisk ending (0).
Assisted call transfer kills (somehow) the whole functionality (for the outside callee)
Other calls to ext 214/215 etc will ring. Also
Call to 214 (direct form outside) rings, ##<211># is OK.
Call to 214 (direct form outside) rings, *2# is also OK, as pressed *2 MOH will plays, the other rings, get the call, speak to 214, as above after 214 hangs up, MOH will play to callee, the call is not asssited transferd to other .
At this status, no intercom possible. Only
amportal restart
will clean/reset the system, brings (for a short period) the whole functionality, untel the first assisted transfers (which also will not works). ![:frowning:]( ":frowning:")
![:frowning:]( ":frowning:")
![:frowning:]( ":frowning:")
asterisk -rx “pjsip show endpoints” | grep -e ‘in|Unava’
Endpoint: 11/11 Unavailable 0 of inf - OK
Endpoint: 12/12 Unavailable 0 of inf - OK
Endpoint: 13/13 Unavailable 0 of inf - OK
Endpoint: 211/211 In use 2 of inf - why? QMember
Endpoint: 212/212 In use 1 of inf - why? QMember
Endpoint: 213/213 In use 1 of inf - why?
Endpoint: 214/214 On Hold 3 of inf - ?
Endpoint: 215/215 Not in use 0 of inf OK
Endpoint: 216/216 In use 2 of inf - why?
Endpoint: 217/217 Unavailable 0 of inf - OK/NC
Endpoint: 218/218 Not in use 0 of inf OK
Endpoint: 219/219 Not in use 0 of inf OK
Endpoint: 220/220 Not in use 0 of inf OK
Endpoint: 221/221 Not in use 0 of inf OK
Endpoint: 99/99 Not in use 0 of inf OK
After a time period:
asterisk -rx “core show channels”
Channel Location State Application(Data)
PJSIP/216-0000004d (None) Up AppDial((Outgoing Line))
PJSIP/216-00000053 (None) Up AppDial((Outgoing Line))
PJSIP/211-00000011 s@macro-dial-one:1 Up AppDial((Outgoing Line))
PJSIP/214-0000004c s@macro-dial-one:54 Up Dial(PJSIP/216/sip:216@IP-Addr
PJSIP/214-00000052 s@macro-dial-one:54 Up Dial(PJSIP/216/sip:216@IP-Addr
PJSIP/214-00000039 (None) Up AppDial((Outgoing Line))
Local/211@from-inter 211@from-internal-xf Up (None)
Local/211@from-inter s@macro-dial-one:54 Up Dial(PJSIP/211/sip:211@IP-Addr
PJSIP/211-0000003a (None) Up AppDial((Outgoing Line))
Local/213@from-inter s@macro-dial-one:54 Up Dial(PJSIP/213/sip:213@IP-Addr
Local/213@from-inter 213@from-internal-xf Up (None)
PJSIP/213-00000054 (None) Up AppDial((Outgoing Line))
PJSIP/212-00000013 s@macro-dial-one:1 Up AppDial((Outgoing Line))
13 active channels
4 active calls
132 calls processed
The HW is, YL 48S (211/217) /46S (212) /60p (213/4/5/6/8) with five 56H.
Tested also temp. with Grandstream 2170 as 211, same.
Any, any help appreciated. Thanks in advance.
ELindemann
