I can't transfer external calls to my mobile phone. If it works from an extension, I call another extension.

Hi friends, I’m new to freePbx
I installed the central without problems but now I need to transfer an incoming call from outside to an extension through the IVR menu, but I can’t do it, but when I call from one extension to another extension, FM/FM or Custom Destinations works
How can I do it or can’t I?

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