Hello everyone, I wanted to know if it’s possible to create a voice announcement to be used, for example, when a customer calls outside of business hours, composed of multiple messages. Here’s an example:
An announcement where it says that the call center is closed, provides the opening hours and days, and offers alternative contact methods like WhatsApp and email.
So, I wanted to structure the announcement as follows:
1. Audio where it says that the call center is closed.
2. Business hours.
3. Alternative contacts like WhatsApp and email.
This is much more convenient so that if we need to change the call center hours (and we change them often), I would only need to redo the audio for the hours and not the entire announcement.
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