@usatraveler wrote:
I am pretty new to FreePBX and phone systems in general so looking for some guidance. We are running FreePBX 12.0.76.2 offsite provided by a third party. There are times that I cannot get answers when we have QOS issues like dropped calls or calls that break up. A lot of this has been resolved by cleaning and speeding up our internet connection. There are still times that we have issues and I would like to see if there are tools or modules that would help pinpoint the problems source. The only tool that I am currently using for this is Endpoint manager -> Extension mapping to see if the response times of the phones are below 100ms. Usually during these time there are a few phones that are over 1000ms. I am eager to learn so if you can point me to the best place to get educated on this that also would be appreciated.
Thanks
Matt
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