@Vyspa wrote:
I have a system where we want to direct each persons DDI to them for 5 seconds, if they dont answer it goes to the main sales queue for 10 seconds. if it is not answered by an agent within 10 seconds it goes to the original users voicemail. How can i do this without having to create a whole load of queues. Is this a feature of vqplus?
Posts: 3
Participants: 3