No Active Connection Disconnects the Call and Does Not Go to Voicemail

@mikeopry wrote:

I have a Cisco SPA504G IP Phone, but I often like to use my Softphone (Jitsi).

3 Scenarios:

1. If the Cisco phone is disconnected and I do not answer the softphone or the softphone is turned off the call disconnects.

2. If I deny the incoming call via my softphone it goes to Voicemail

3. If my Cisco phone is connected and I do not answer it goes to my Voicemail.

How can I get it to go to Voicemail in scenario 1.

FreePBX Version: 12.0.76.2

Thanks!

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