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Rig groups issue

February 3, 2017, 11:29 am
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@ErikU wrote:

I am running the latest SNG distro, and I did update all modules last night: 14.0.1Beta13

Today, I found that none of my ring groups perform as they had been. When a trunk is routed to a ring group, none of the extensions ring and the call is routed directly to the Destination is No Answer, which is currently an IVR. If I change the destination if no answer to a single extension, it will ring to that single extension. I have tried the following:

Deleting and rebuilding the ring group.
Building a new ring group with a single extension, and routing the trunk to that group
Rebooting
Rebooting extensions

In every other way extensions seem to behave normally.

At this point, I'm going to need some assistance. I do find it odd that I updated all modules last night, though I have been updating modules regularly.

Here is the asterisk snippet:

 == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
    -- Executing [2068298170@from-trunk:1] Set("SIP/Lightpress-00000002", "__DIRECTION=INBOUND") in new stack
    -- Executing [2068298170@from-trunk:2] Gosub("SIP/Lightpress-00000002", "sub-record-check,s,1(in,2068298170,dontcare)") in new stack
    -- Executing [s@sub-record-check:1] GotoIf("SIP/Lightpress-00000002", "0?initialized") in new stack
    -- Executing [s@sub-record-check:2] Set("SIP/Lightpress-00000002", "__REC_STATUS=INITIALIZED") in new stack
    -- Executing [s@sub-record-check:3] Set("SIP/Lightpress-00000002", "NOW=1486149604") in new stack
    -- Executing [s@sub-record-check:4] Set("SIP/Lightpress-00000002", "__DAY=03") in new stack
    -- Executing [s@sub-record-check:5] Set("SIP/Lightpress-00000002", "__MONTH=02") in new stack
    -- Executing [s@sub-record-check:6] Set("SIP/Lightpress-00000002", "__YEAR=2017") in new stack
    -- Executing [s@sub-record-check:7] Set("SIP/Lightpress-00000002", "__TIMESTR=20170203-112004") in new stack
    -- Executing [s@sub-record-check:8] Set("SIP/Lightpress-00000002", "__FROMEXTEN=unknown") in new stack
    -- Executing [s@sub-record-check:9] Set("SIP/Lightpress-00000002", "__MON_FMT=wav") in new stack
    -- Executing [s@sub-record-check:10] NoOp("SIP/Lightpress-00000002", "Recordings initialized") in new stack
    -- Executing [s@sub-record-check:11] ExecIf("SIP/Lightpress-00000002", "0?Set(ARG3=dontcare)") in new stack
    -- Executing [s@sub-record-check:12] Set("SIP/Lightpress-00000002", "REC_POLICY_MODE_SAVE=") in new stack
    -- Executing [s@sub-record-check:13] ExecIf("SIP/Lightpress-00000002", "0?Set(REC_STATUS=NO)") in new stack
    -- Executing [s@sub-record-check:14] GotoIf("SIP/Lightpress-00000002", "2?checkaction") in new stack
    -- Goto (sub-record-check,s,17)
    -- Executing [s@sub-record-check:17] GotoIf("SIP/Lightpress-00000002", "1?sub-record-check,in,1") in new stack
    -- Goto (sub-record-check,in,1)
    -- Executing [in@sub-record-check:1] NoOp("SIP/Lightpress-00000002", "Inbound Recording Check to 2068298170") in new stack
    -- Executing [in@sub-record-check:2] Set("SIP/Lightpress-00000002", "FROMEXTEN=unknown") in new stack
    -- Executing [in@sub-record-check:3] ExecIf("SIP/Lightpress-00000002", "10?Set(FROMEXTEN=2062956765)") in new stack
    -- Executing [in@sub-record-check:4] Gosub("SIP/Lightpress-00000002", "recordcheck,1(dontcare,in,2068298170)") in new stack
    -- Executing [recordcheck@sub-record-check:1] NoOp("SIP/Lightpress-00000002", "Starting recording check against dontcare") in new stack
    -- Executing [recordcheck@sub-record-check:2] Goto("SIP/Lightpress-00000002", "dontcare") in new stack
    -- Goto (sub-record-check,recordcheck,3)
    -- Executing [recordcheck@sub-record-check:3] Return("SIP/Lightpress-00000002", "") in new stack
    -- Executing [in@sub-record-check:5] Return("SIP/Lightpress-00000002", "") in new stack
    -- Executing [2068298170@from-trunk:3] Gosub("SIP/Lightpress-00000002", "app-blacklist-check,s,1()") in new stack
    -- Executing [s@app-blacklist-check:1] GotoIf("SIP/Lightpress-00000002", "0?blacklisted") in new stack
    -- Executing [s@app-blacklist-check:2] Set("SIP/Lightpress-00000002", "CALLED_BLACKLIST=1") in new stack
    -- Executing [s@app-blacklist-check:3] Return("SIP/Lightpress-00000002", "") in new stack
    -- Executing [2068298170@from-trunk:4] Set("SIP/Lightpress-00000002", "__FROM_DID=2068298170") in new stack
    -- Executing [2068298170@from-trunk:5] Set("SIP/Lightpress-00000002", "CDR(did)=2068298170") in new stack
    -- Executing [2068298170@from-trunk:6] ExecIf("SIP/Lightpress-00000002", "0 ?Set(CALLERID(name)=2062956765)") in new stack
    -- Executing [2068298170@from-trunk:7] Set("SIP/Lightpress-00000002", "__MOHCLASS=") in new stack
    -- Executing [2068298170@from-trunk:8] Set("SIP/Lightpress-00000002", "__REVERSAL_REJECT=FALSE") in new stack
    -- Executing [2068298170@from-trunk:9] GotoIf("SIP/Lightpress-00000002", "1?post-reverse-charge") in new stack
    -- Goto (from-trunk,2068298170,11)
    -- Executing [2068298170@from-trunk:11] NoOp("SIP/Lightpress-00000002", "") in new stack
    -- Executing [2068298170@from-trunk:12] Set("SIP/Lightpress-00000002", "__CALLINGNAMEPRES_SV=allowed_not_screened") in new stack
    -- Executing [2068298170@from-trunk:13] Set("SIP/Lightpress-00000002", "__CALLINGNUMPRES_SV=allowed_not_screened") in new stack
    -- Executing [2068298170@from-trunk:14] Set("SIP/Lightpress-00000002", "CALLERID(name-pres)=allowed_not_screened") in new stack
    -- Executing [2068298170@from-trunk:15] Set("SIP/Lightpress-00000002", "CALLERID(num-pres)=allowed_not_screened") in new stack
    -- Executing [2068298170@from-trunk:16] Set("SIP/Lightpress-00000002", "__ALERT_INFO=custom6") in new stack
    -- Executing [2068298170@from-trunk:17] Set("SIP/Lightpress-00000002", "CIDSFSCHEME=QUxMfEFMTA==") in new stack
    -- Executing [2068298170@from-trunk:18] AGI("SIP/Lightpress-00000002", "/var/www/html/admin/modules/superfecta/agi/superfecta.agi") in new stack
    -- Launched AGI Script /var/www/html/admin/modules/superfecta/agi/superfecta.agi
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: Executing Scheme..
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: Scheme Asked is: ALL
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: The DID is: 2068298170
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: The CNUM is: 2062956765
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: The CNAME is: 2062956765
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi:
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: Starting scheme Default
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: Converting result to UTF-8
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: Setting caller id to:  Erik Utter
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: CID Determined to be: 'Erik Utter'
 /var/www/html/admin/modules/superfecta/agi/superfecta.agi: Attempting to set lookupcid
    -- <SIP/Lightpress-00000002>AGI Script /var/www/html/admin/modules/superfecta/agi/superfecta.agi completed, returning 0
    -- Executing [2068298170@from-trunk:19] Set("SIP/Lightpress-00000002", "CALLERID(name)=Erik Utter") in new stack
    -- Executing [2068298170@from-trunk:20] NoOp("SIP/Lightpress-00000002", "CallerID Entry Point") in new stack
    -- Executing [2068298170@from-trunk:21] Macro("SIP/Lightpress-00000002", "prepend-cid,Main: ") in new stack
    -- Executing [s@macro-prepend-cid:1] GotoIf("SIP/Lightpress-00000002", "1?REPCID") in new stack
    -- Goto (macro-prepend-cid,s,5)
    -- Executing [s@macro-prepend-cid:5] Set("SIP/Lightpress-00000002", "_RGPREFIX=Main: ") in new stack
    -- Executing [s@macro-prepend-cid:6] Set("SIP/Lightpress-00000002", "CALLERID(name)=Main: Erik Utter") in new stack
    -- Executing [2068298170@from-trunk:22] Goto("SIP/Lightpress-00000002", "ext-group,615,1") in new stack
    -- Goto (ext-group,615,1)
    -- Executing [615@ext-group:1] GotoIf("SIP/Lightpress-00000002", "0?cid") in new stack
    -- Executing [615@ext-group:2] PlayTones("SIP/Lightpress-00000002", "ring") in new stack
    -- Executing [615@ext-group:3] Progress("SIP/Lightpress-00000002", "") in new stack
    -- Executing [615@ext-group:4] Macro("SIP/Lightpress-00000002", "user-callerid,") in new stack
    -- Executing [s@macro-user-callerid:1] Set("SIP/Lightpress-00000002", "TOUCH_MONITOR=1486149604.2") in new stack
    -- Executing [s@macro-user-callerid:2] Set("SIP/Lightpress-00000002", "AMPUSER=2062956765") in new stack
    -- Executing [s@macro-user-callerid:3] GotoIf("SIP/Lightpress-00000002", "0?report") in new stack
    -- Executing [s@macro-user-callerid:4] ExecIf("SIP/Lightpress-00000002", "1?Set(__REALCALLERIDNUM=2062956765)") in new stack
    -- Executing [s@macro-user-callerid:5] Set("SIP/Lightpress-00000002", "AMPUSER=") in new stack
    -- Executing [s@macro-user-callerid:6] GotoIf("SIP/Lightpress-00000002", "0?limit") in new stack
    -- Executing [s@macro-user-callerid:7] Set("SIP/Lightpress-00000002", "AMPUSERCIDNAME=") in new stack
    -- Executing [s@macro-user-callerid:8] GotoIf("SIP/Lightpress-00000002", "1?report") in new stack
    -- Goto (macro-user-callerid,s,15)
    -- Executing [s@macro-user-callerid:15] GotoIf("SIP/Lightpress-00000002", "0?continue") in new stack
    -- Executing [s@macro-user-callerid:16] ExecIf("SIP/Lightpress-00000002", "1?Set(__CALLEE_ACCOUNCODE=)") in new stack
    -- Executing [s@macro-user-callerid:17] Set("SIP/Lightpress-00000002", "__TTL=64") in new stack
    -- Executing [s@macro-user-callerid:18] GotoIf("SIP/Lightpress-00000002", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,29)
    -- Executing [s@macro-user-callerid:29] Set("SIP/Lightpress-00000002", "CALLERID(number)=2062956765") in new stack
    -- Executing [s@macro-user-callerid:30] Set("SIP/Lightpress-00000002", "CALLERID(name)=Main: Erik Utter") in new stack
    -- Executing [s@macro-user-callerid:31] GotoIf("SIP/Lightpress-00000002", "0?cnum") in new stack
    -- Executing [s@macro-user-callerid:32] Set("SIP/Lightpress-00000002", "CDR(cnam)=Main: Erik Utter") in new stack
    -- Executing [s@macro-user-callerid:33] Set("SIP/Lightpress-00000002", "CDR(cnum)=2062956765") in new stack
    -- Executing [s@macro-user-callerid:34] Set("SIP/Lightpress-00000002", "CHANNEL(language)=en") in new stack
    -- Executing [615@ext-group:5] Macro("SIP/Lightpress-00000002", "blkvm-setifempty,") in new stack
    -- Executing [s@macro-blkvm-setifempty:1] GotoIf("SIP/Lightpress-00000002", "1?init") in new stack
    -- Goto (macro-blkvm-setifempty,s,4)
    -- Executing [s@macro-blkvm-setifempty:4] Set("SIP/Lightpress-00000002", "__BLKVM_CHANNEL=SIP/Lightpress-00000002") in new stack
    -- Executing [s@macro-blkvm-setifempty:5] Set("SIP/Lightpress-00000002", "SHARED(BLKVM,SIP/Lightpress-00000002)=TRUE") in new stack
    -- Executing [s@macro-blkvm-setifempty:6] Set("SIP/Lightpress-00000002", "GOSUB_RETVAL=TRUE") in new stack
    -- Executing [s@macro-blkvm-setifempty:7] MacroExit("SIP/Lightpress-00000002", "") in new stack
    -- Executing [615@ext-group:6] GotoIf("SIP/Lightpress-00000002", "1?skipov") in new stack
    -- Goto (ext-group,615,9)
    -- Executing [615@ext-group:9] Set("SIP/Lightpress-00000002", "RRNODEST=") in new stack
    -- Executing [615@ext-group:10] Set("SIP/Lightpress-00000002", "__NODEST=615") in new stack
    -- Executing [615@ext-group:11] GosubIf("SIP/Lightpress-00000002", "0?sub-rgsetcid,s,1()") in new stack
    -- Executing [615@ext-group:12] Gosub("SIP/Lightpress-00000002", "sub-record-check,s,1(rg,615,dontcare)") in new stack
    -- Executing [s@sub-record-check:1] GotoIf("SIP/Lightpress-00000002", "10?initialized") in new stack
    -- Goto (sub-record-check,s,10)
    -- Executing [s@sub-record-check:10] NoOp("SIP/Lightpress-00000002", "Recordings initialized") in new stack
    -- Executing [s@sub-record-check:11] ExecIf("SIP/Lightpress-00000002", "0?Set(ARG3=dontcare)") in new stack
    -- Executing [s@sub-record-check:12] Set("SIP/Lightpress-00000002", "REC_POLICY_MODE_SAVE=") in new stack
    -- Executing [s@sub-record-check:13] ExecIf("SIP/Lightpress-00000002", "0?Set(REC_STATUS=NO)") in new stack
    -- Executing [s@sub-record-check:14] GotoIf("SIP/Lightpress-00000002", "2?checkaction") in new stack
    -- Goto (sub-record-check,s,17)
    -- Executing [s@sub-record-check:17] GotoIf("SIP/Lightpress-00000002", "0?sub-record-check,rg,1") in new stack
    -- Executing [s@sub-record-check:18] NoOp("SIP/Lightpress-00000002", "Generic rg Recording Check - 2062956765 615") in new stack
    -- Executing [s@sub-record-check:19] Gosub("SIP/Lightpress-00000002", "recordcheck,1(dontcare,rg,615)") in new stack
    -- Executing [recordcheck@sub-record-check:1] NoOp("SIP/Lightpress-00000002", "Starting recording check against dontcare") in new stack
    -- Executing [recordcheck@sub-record-check:2] Goto("SIP/Lightpress-00000002", "dontcare") in new stack
    -- Goto (sub-record-check,recordcheck,3)
    -- Executing [recordcheck@sub-record-check:3] Return("SIP/Lightpress-00000002", "") in new stack
    -- Executing [s@sub-record-check:20] Return("SIP/Lightpress-00000002", "") in new stack
    -- Executing [615@ext-group:13] Set("SIP/Lightpress-00000002", "RingGroupMethod=ringall") in new stack
    -- Executing [615@ext-group:14] Macro("SIP/Lightpress-00000002", "dial,20,Ttr,110-111-112-120") in new stack
    -- Executing [s@macro-dial:1] NoOp("SIP/Lightpress-00000002", "Blind Transfer: , Attended Transfer: , User: , Alert Info: custom6") in new stack
    -- Executing [s@macro-dial:2] ExecIf("SIP/Lightpress-00000002", "0?Set(ALERT_INFO=internal)") in new stack
    -- Executing [s@macro-dial:3] ExecIf("SIP/Lightpress-00000002", "0?Set(ALERT_INFO=)") in new stack
    -- Executing [s@macro-dial:4] ExecIf("SIP/Lightpress-00000002", "0?Set(ALERT_INFO=)") in new stack
    -- Executing [s@macro-dial:5] ExecIf("SIP/Lightpress-00000002", "0?Set(CHANNEL(musicclass)=)") in new stack
    -- Executing [s@macro-dial:6] AGI("SIP/Lightpress-00000002", "dialparties.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
 dialparties.agi: Starting New Dialparties.agi
    -- <SIP/Lightpress-00000002>AGI Script dialparties.agi completed, returning 0
    -- Executing [s@macro-dial:7] NoOp("SIP/Lightpress-00000002", "Returned from dialparties with no extensions to call and DIALSTATUS: ") in new stack
    -- Executing [s@macro-dial:8] MacroExit("SIP/Lightpress-00000002", "") in new stack
    -- Executing [615@ext-group:15] Gosub("SIP/Lightpress-00000002", "sub-record-cancel,s,1()") in new stack
    -- Executing [s@sub-record-cancel:1] Return("SIP/Lightpress-00000002", "") in new stack
    -- Executing [615@ext-group:16] Set("SIP/Lightpress-00000002", "RingGroupMethod=") in new stack
    -- Executing [615@ext-group:17] GotoIf("SIP/Lightpress-00000002", "0?nodest") in new stack
    -- Executing [615@ext-group:18] Set("SIP/Lightpress-00000002", "__NODEST=") in new stack
    -- Executing [615@ext-group:19] Macro("SIP/Lightpress-00000002", "blkvm-clr,") in new stack
    -- Executing [s@macro-blkvm-clr:1] Set("SIP/Lightpress-00000002", "SHARED(BLKVM,SIP/Lightpress-00000002)=") in new stack
    -- Executing [s@macro-blkvm-clr:2] Set("SIP/Lightpress-00000002", "GOSUB_RETVAL=") in new stack
    -- Executing [s@macro-blkvm-clr:3] MacroExit("SIP/Lightpress-00000002", "") in new stack
    -- Executing [615@ext-group:20] Goto("SIP/Lightpress-00000002", "ivr-3,s,1") in new stack
    -- Goto (ivr-3,s,1)
    -- Executing [s@ivr-3:1] Set("SIP/Lightpress-00000002", "TIMEOUT_LOOPCOUNT=0") in new stack
    -- Executing [s@ivr-3:2] Set("SIP/Lightpress-00000002", "INVALID_LOOPCOUNT=0") in new stack
    -- Executing [s@ivr-3:3] Set("SIP/Lightpress-00000002", "_IVR_CONTEXT_ivr-3=") in new stack
    -- Executing [s@ivr-3:4] Set("SIP/Lightpress-00000002", "_IVR_CONTEXT=ivr-3") in new stack
    -- Executing [s@ivr-3:5] Set("SIP/Lightpress-00000002", "__IVR_RETVM=") in new stack
    -- Executing [s@ivr-3:6] GotoIf("SIP/Lightpress-00000002", "0?skip") in new stack
    -- Executing [s@ivr-3:7] Answer("SIP/Lightpress-00000002", "") in new stack
    -- Executing [s@ivr-3:8] Wait("SIP/Lightpress-00000002", "1") in new stack
    -- Executing [s@ivr-3:9] Set("SIP/Lightpress-00000002", "IVR_MSG=custom/utternew") in new stack
    -- Executing [s@ivr-3:10] Set("SIP/Lightpress-00000002", "TIMEOUT(digit)=3") in new stack
    -- Digit timeout set to 3.000
    -- Executing [s@ivr-3:11] ExecIf("SIP/Lightpress-00000002", "1?Background(custom/utternew)") in new stack
    -- <SIP/Lightpress-00000002> Playing 'custom/utternew.slin' (language 'en')

I'm also noting the following error come up, if it helps:

[2017-02-03 11:20:16] ERROR[2998]: pjproject:0 <?>:     sip_transport. Error processing 516 bytes packet from UDP 10.0.1.33:5060 : PJSIP syntax error exception when parsing 'Request Line' header on line 1 col 12:
SUBSCRIBE  SIP/2.0
Via: SIP/2.0/UDP 10.0.1.33;branch=z9hG4bK7889073e5EA03803
From: "109" <sip:109@10.0.1.10>;tag=92548F72-F8958767
To:
CSeq: 1 SUBSCRIBE
Call-ID: 790b0fb4-364d4aa1-294253da@10.0.1.33
Contact: <sip:109@10.0.1.33>
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Event: dialog
User-Agent: PolycomSoundPointIP-SPIP_650-UA/4.1.1.0731
Accept-Language: en
Accept: application/dialog-info+xml
Max-Forwards: 70
Expires: 120
Content-Length: 0

Posts: 2

Participants: 2

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