In desperate need of reporting help

@alexfoti wrote:

Hi all

I have taken over the support of a freepbx installation at a business that relies heavily on the call reports. They previously used a Samsung Office serv that gave reports that included things like:

Total calls
Total minutes
Total in/out
Calls per extension
Calls per hour.
Average talktime

I have tried asternic etc, and whilst very nice, their support is non existant, which wont work. There also appears to be no way to exclude internal calls.

I have tried the queue reports plugin and its an embarrassment (for the money). Its full of bugs at multiple levels and provides very little additional functionality over the built in CDR - Reports page.

I think I may be able to work with the CDR Reports output. So 2 questions:

Is there anything that can email a report on the hour with the required information?
If no, is there anyway to automate the CDR-Reports output in a cron job, and then email that output as a PDF, to a destination?

I am at my witts end with this, and am at risk of having to terminate the relationship with the customer as I am not able to give a simple call report that they have asked for.

I have an example report from the old system but am not able to post a link up here

Any help would be very much appreciated!

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