Calls connecting to MOH rather than far end

@gherbstman wrote:

I am pretty sure this may be a config issue or bug with our GrandStream phones. However I can use help tracking down the cause.

We are running
Grandstream FW ver 1.0.7.97 on GXP phones
Asterisk 13.14.0
FreePBX 13.0.190.19

The issue is intermittent. It hits a phone every few days and the phone needs to be rebooted to get it working again.

The problem is that a phone will start to have problems only with outgoing calls. Asterisk connects the called party to MOH. We see this in the log:
-- Channel PJSIP/7999-0001566f joined 'simple_bridge' basic-bridge
-- Channel PJSIP/1046-0001566e joined 'simple_bridge' basic-bridge
-- Started music on hold, class 'default', on channel 'PJSIP/7999-0001566f'

1046 dialed, 7999 answered.

I have logged the call by turning up verbose and turned on the pjsip logger for ext 1046. I have captured both a working and failed call.
Failed CALL LOG: http://pastebin.com/GBXf1epQ
Working CALL LOG: http://pastebin.com/BEdKwUHm

Can anyone spot something in the SIP coming from the phone that may be causing this? It there any way to have Asterisk tell me why it is connecting MOH?

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