Ring Group

@sharkboy wrote:

Hi
I have freepbx running at the moment but i am having a problem with queues.
So i have 3 Extensions/agents in the queue with ringall which works fine and 3 extensions ring on incoming call.
Scenario....
Only 1 agent
2 incoming calls
agent answers first call while second keeps ringing
agent finishes first call but second call does not ring the agent.
second call keeps ringing at other extensions and the only way to answer is to physically go to second phone.
Is this normal behavior ?
I have checked the agent timing settings and general queue and just wanted to clarify the options i have set.

Queue ... (only relevant parts) ...
ring=ringall
skip busy = yes

timing and agent .... (only relevant parts)...
agent timeout=1min
agent timeout restart=no
retry=5secs
wrap up time = 0
member delay=0
auto pause no no no delay = 0

no announcements

using grandstream phones.

Any ideas ? i think i might have incorrect option set but have tried many combinations.

Maybe someone could suggest the correct options for a queue.

Thanks in advance

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