@rwslippey wrote:
I have a weird situation here and I was just hoping for some input from the pros here.
I run a business which has 3 different brand names. These brands are (to a customer) completely different. While we do the same activity in the same industry these brands serve different types of clients.
What I'm trying to accomplish is 4 DIDs to the outside world. When someone calls company A, it rings all of our phones but displays which DID was called.
my original plan was 4 extension phones. Each phone gets 4 extensions. 1 for each brand. I then was going to put 1 of each phone into a ring group. So an incoming call would ring the group and looking at the line it comes in on would tell a user which business the call was for and thus which name to use and what type of caller they'd be talking to.
I then noticed that I can prefix the caller ID in FreePBX. So I like this solution as this greatly reduces the number of extensions required.
The only question remaining is outbound calls. I'd like each phone to be able to dial out but display the CID/Phone number of the company associated with the call. So if Lauren is calling a customer of Company A, I'd like Company A's number to appear on the caller's phone CID. I've looked all over but I'm at a loss for if this is possible or how.
Should I continue with the 4 lines per phone and do it that way or can I control outbound calls and which CID Number is displayed from the phone?
I hope this was clear enough.
ThanksRob
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