@andersonhaulage wrote:
I have a convoluted call routing. Calls to our general number are routed to a reception RG consisting of 2 extensions (2000, 2001). The receprionist physically sits in front of 2000. If not answered, it bounces to another RG that rings 5 extensions. If that is not answered, it goes to ext 2000's VM.
I've been asked to add a DID for a different company. It should go to ext 2000, prefixed with the new comany name. I got that. BUT, if not answered, it needs to go directly to a separate VM. I can create an extension just for that.
My issue is, if the call comes to ext 2000 and is not answered, how can I direct calls to our general number to the RG and calls from that new DID to a specific extension's VM.
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