Queue: call the same agent who took our last call?

@peter59 wrote:

Hello everyone,

I want to know if it's possible to make a queue whose agents logged in could take a call from caller they have already taken earlier in the day?

My queue configuration on Asterisk:

[1]
announce-frequency=0
announce-holdtime=no
announce-position=no
answered_elsewhere=0
autofill=yes
autopause=all
autopausebusy=no
autopausedelay=0
autopauseunavail=yes
joinempty=yes
leavewhenempty=no
maxlen=0
memberdelay=0
monitor-join=yes
penaltymemberslimit=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=0
ringinuse=no
servicelevel=60
setinterfacevar=yes
strategy=leastrecent
timeout=10
timeoutpriority=conf
timeoutrestart=no
weight=0
wrapuptime=10
eventmemberstatus=no

Thank you for your answers.

Posts: 2

Participants: 1

Read full topic