@gwntc wrote:
We have a tech that is on call after hours. If someone calls after hours, it goes to an IVR that allows them to press a button to get access to the on call tech. The way I am doing this presently is by sending that call to a queue. The on call tech logs into the queue, makes sure that they have find me follow me enabled on their extensions (with all the right settings) and it goes to their cell phones. The problem is, it still rings to their regular extension first, then goes to their cell phones. I have the formula pretty accurate now that it works pretty much every time.
What I would like to know... Is there a better way of doing this? I can't seem to figure out how to make it go to the on call cell phone right away without using find me follow me.
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