@julien wrote:
Hello,
in my company i have one queue with 4 agents (A) with a waiting of 13 minutes for the caller.
And i have another agent (B) who are not in the queue.Actually i want that if after 30 secondes in the queue, nobody respond to the caller, then the caller will be transfered at the agent B... BUT if the agent B and Agents A not respond then the caller just wait 13 minutes in the queues (with A agents).
Thank you !
ps: sorry for my english !
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