@DamianB wrote:
Hi There,
I have a new FreePBX and I am just setting up some IVR. One IVR branch is designed to go to an extension, which then has follow me set up to my mobile (cell).
When I dial that extension internally, the follow me works and calls my mobile. but when the IVR goes to the extension, the call drops. Follow me is obviously working, and I can't see anything in the IVR that would cause it not to work. do I have to enable a setting that permits forwarding of external calls to an external number?
Any assistance would be appreciated.
logs below:
2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-dialout-trunk:32] GotoIf("Local/xxxxxxxx#@from-internal-000000a3;2", "0?continue,1:s-CHANUNAVAIL,1") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx_builtins.c: Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("Local/xxxxxxxx#@from-internal-000000a3;2", "RC=21") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("Local/xxxxxxxx#@from-internal-000000a3;2", "21,1") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx_builtins.c: Goto (macro-dialout-trunk,21,1)
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [21@macro-dialout-trunk:1] Goto("Local/xxxxxxxx#@from-internal-000000a3;2", "continue,1") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx_builtins.c: Goto (macro-dialout-trunk,continue,1)
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [continue@macro-dialout-trunk:1] NoOp("Local/xxxxxxxx#@from-internal-000000a3;2", "TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 21 - failing through to other trunks") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [continue@macro-dialout-trunk:2] ExecIf("Local/xxxxxxxx#@from-internal-000000a3;2", "0?Set(CALLERID(number)=)") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [xxxxxxxx#@from-internal:8] Macro("Local/xxxxxxxx#@from-internal-000000a3;2", "outisbusy,") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-outisbusy:1] Progress("Local/xxxxxxxx#@from-internal-000000a3;2", "") in new stack
[2017-10-21 23:37:22] VERBOSE[9445][C-000000dd] app_dial.c: Local/xxxxxxxx#@from-internal-000000a3;1 is making progress passing it to Local/FMGL-xxxxxxxx##@from-internal-000000a2;2
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-outisbusy:2] GotoIf("Local/xxxxxxxx#@from-internal-000000a3;2", "0?emergency,1") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-outisbusy:3] GotoIf("Local/xxxxxxxx#@from-internal-000000a3;2", "0?intracompany,1") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-outisbusy:4] Playback("Local/xxxxxxxx#@from-internal-000000a3;2", "all-circuits-busy-now&please-try-call-later, noanswer") in new stack
[2017-10-21 23:37:22] VERBOSE[9457][C-000000dd] file.c: <Local/xxxxxxxx#@from-internal-000000a3;2> Playing 'all-circuits-busy-now.ulaw' (language 'en')
[2017-10-21 23:37:23] VERBOSE[9457][C-000000dd] file.c: <Local/xxxxxxxx#@from-internal-000000a3;2> Playing 'please-try-call-later.ulaw' (language 'en')
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-outisbusy:5] Congestion("Local/xxxxxxxx#@from-internal-000000a3;2", "20") in new stack
[2017-10-21 23:37:26] WARNING[9457][C-000000dd] translate.c: no samples for ulawtolin
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] app_dial.c: Local/xxxxxxxx#@from-internal-000000a3;1 is circuit-busy
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] app_stack.c: Local/xxxxxxxx#@from-internal-000000a3;1 Internal Gosub(crm-hangup,s,1) start
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@crm-hangup:1] NoOp("Local/xxxxxxxx#@from-internal-000000a3;1", "Sending Hangup to CRM") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@crm-hangup:2] NoOp("Local/xxxxxxxx#@from-internal-000000a3;1", "HANGUP CAUSE: 0") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@crm-hangup:3] ExecIf("Local/xxxxxxxx#@from-internal-000000a3;1", "0?Set(_CRMVOICEMAIL=)") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@crm-hangup:4] NoOp("Local/xxxxxxxx#@from-internal-000000a3;1", "MASTER CHANNEL: 1508589441.1028 = 1508589414.1022") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@crm-hangup:5] GotoIf("Local/xxxxxxxx#@from-internal-000000a3;1", "1?return") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx_builtins.c: Goto (crm-hangup,s,8)
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@crm-hangup:8] Return("Local/xxxxxxxx#@from-internal-000000a3;1", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] app_stack.c: Spawn extension (from-internal, FMGL-xxxxxxxx##, 1) exited non-zero on 'Local/xxxxxxxx#@from-internal-000000a3;1'
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] app_stack.c: Local/xxxxxxxx#@from-internal-000000a3;1 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] app_macro.c: Spawn extension (macro-outisbusy, s, 5) exited non-zero on 'Local/xxxxxxxx#@from-internal-000000a3;2' in macro 'outisbusy'
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] pbx.c: Spawn extension (from-internal, xxxxxxxx#, 8) exited non-zero on 'Local/xxxxxxxx#@from-internal-000000a3;2'
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] pbx.c: Executing [h@from-internal:1] Macro("Local/xxxxxxxx#@from-internal-000000a3;2", "hangupcall") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] app_dial.c: Everyone is busy/congested at this time (1:0/1/0)
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-hangupcall:1] GotoIf("Local/xxxxxxxx#@from-internal-000000a3;2", "1?theend") in new stack
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@macro-dial:21] Set("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "DIALSTATUS=CONGESTION") in new stack
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-hangupcall:3] ExecIf("Local/xxxxxxxx#@from-internal-000000a3;2", "0?Set(CDR(recordingfile)=)") in new stack
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] pbx.c: Executing [s@macro-hangupcall:4] Hangup("Local/xxxxxxxx#@from-internal-000000a3;2", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'Local/xxxxxxxx#@from-internal-000000a3;2' in macro 'hangupcall'
[2017-10-21 23:37:26] VERBOSE[9457][C-000000dd] pbx.c: Spawn extension (from-internal, h, 1) exited non-zero on 'Local/xxxxxxxx#@from-internal-000000a3;2'
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@macro-dial:22] GosubIf("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "0?CONGESTION,1()") in new stack
[2017-10-21 23:37:26] VERBOSE[9458][C-000000dd] app_mixmonitor.c: MixMonitor close filestream (mixed)
[2017-10-21 23:37:26] VERBOSE[9458][C-000000dd] app_mixmonitor.c: End MixMonitor Recording Local/xxxxxxxx#@from-internal-000000a3;2
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@macro-dial:23] NoOp("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "Returning since nobody answered") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@macro-dial:24] MacroExit("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [FMGL-xxxxxxxx##@from-internal:8] Hangup("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Spawn extension (from-internal, FMGL-xxxxxxxx##, 8) exited non-zero on 'Local/FMGL-xxxxxxxx##@from-internal-000000a2;2'
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [h@from-internal:1] Macro("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "hangupcall") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@macro-hangupcall:1] GotoIf("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "1?theend") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@macro-hangupcall:3] ExecIf("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "0?Set(CDR(recordingfile)=)") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Executing [s@macro-hangupcall:4] Hangup("Local/FMGL-xxxxxxxx##@from-internal-000000a2;2", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'Local/FMGL-xxxxxxxx##@from-internal-000000a2;2' in macro 'hangupcall'
[2017-10-21 23:37:26] VERBOSE[9445][C-000000dd] pbx.c: Spawn extension (from-internal, h, 1) exited non-zero on 'Local/FMGL-xxxxxxxx##@from-internal-000000a2;2'
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] app_stack.c: Local/FMGL-xxxxxxxx##@from-internal-000000a2;1 Internal Gosub(crm-hangup,s,1) start
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:1] NoOp("Local/FMGL-xxxxxxxx##@from-internal-000000a2;1", "Sending Hangup to CRM") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:2] NoOp("Local/FMGL-xxxxxxxx##@from-internal-000000a2;1", "HANGUP CAUSE: 16") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:3] ExecIf("Local/FMGL-xxxxxxxx##@from-internal-000000a2;1", "0?Set(_CRMVOICEMAIL=)") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:4] NoOp("Local/FMGL-xxxxxxxx##@from-internal-000000a2;1", "MASTER CHANNEL: 1508589431.1025 = 1508589414.1022") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:5] GotoIf("Local/FMGL-xxxxxxxx##@from-internal-000000a2;1", "1?return") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx_builtins.c: Goto (crm-hangup,s,8)
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:8] Return("Local/FMGL-xxxxxxxx##@from-internal-000000a2;1", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] app_stack.c: Spawn extension (from-internal, 311, 1) exited non-zero on 'Local/FMGL-xxxxxxxx##@from-internal-000000a2;1'
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] app_stack.c: Local/FMGL-xxxxxxxx##@from-internal-000000a2;1 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] app_dial.c: No one is available to answer at this time (2:0/0/0)
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@macro-dial:21] Set("SIP/engin-000002b0", "DIALSTATUS=NOANSWER") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@macro-dial:22] GosubIf("SIP/engin-000002b0", "0?NOANSWER,1()") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@macro-dial:23] NoOp("SIP/engin-000002b0", "Returning since nobody answered") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@macro-dial:24] MacroExit("SIP/engin-000002b0", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:41] Goto("SIP/engin-000002b0", "nextstep") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx_builtins.c: Goto (followme-sub,311,46)
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:46] Set("SIP/engin-000002b0", "RingGroupMethod=") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:47] GotoIf("SIP/engin-000002b0", "0?nodest") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:48] Set("SIP/engin-000002b0", "__NODEST=") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:49] Set("SIP/engin-000002b0", "__PICKUPMARK=") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:50] Macro("SIP/engin-000002b0", "blkvm-clr,") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@macro-blkvm-clr:1] Set("SIP/engin-000002b0", "SHARED(BLKVM,SIP/engin-000002b0)=") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@macro-blkvm-clr:2] Set("SIP/engin-000002b0", "GOSUB_RETVAL=") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@macro-blkvm-clr:3] MacroExit("SIP/engin-000002b0", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:51] Set("SIP/engin-000002b0", "DIALSTATUS=NOANSWER") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:52] GotoIf("SIP/engin-000002b0", "0?dohangup") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [311@followme-sub:53] Goto("SIP/engin-000002b0", "app-blackhole,hangup,1") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx_builtins.c: Goto (app-blackhole,hangup,1)
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [hangup@app-blackhole:1] NoOp("SIP/engin-000002b0", "Blackhole Dest: Hangup") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [hangup@app-blackhole:2] Hangup("SIP/engin-000002b0", "") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Spawn extension (app-blackhole, hangup, 2) exited non-zero on 'SIP/engin-000002b0'
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] app_stack.c: SIP/engin-000002b0 Internal Gosub(crm-hangup,s,1) start
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:1] NoOp("SIP/engin-000002b0", "Sending Hangup to CRM") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:2] NoOp("SIP/engin-000002b0", "HANGUP CAUSE: 16") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:3] ExecIf("SIP/engin-000002b0", "0?Set(_CRMVOICEMAIL=)") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:4] NoOp("SIP/engin-000002b0", "MASTER CHANNEL: 1508589414.1022 = 1508589414.1022") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:5] GotoIf("SIP/engin-000002b0", "0?return") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:6] Set("SIP/engin-000002b0", "_CRMHANGUP=1") in new stack
[2017-10-21 23:37:26] VERBOSE[9379][C-000000dd] pbx.c: Executing [s@crm-hangup:7] AGI("SIP/engin-000002b0", "sangomacrm.agi") in new stack
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